FAQs

No, they are not included in any cruise packages. In general, meals are included and in each cabin there are complimentary bottles of mineral water. Some cruise may offer free tea/ coffee in meals but other drinks will be charged.

I am a vegetarian. Can I request for vegetarian meals on board?
Most cruises accept vegetarian meal request. Please notify us of your dietary requirement 48 hours in advance, or ideally at the time of making your reservation.

If you are pregnant, we advise you to make a serious check-up with your doctor. If your doctor say you can go, you can. However if you are more than 32 weeks pregnant, we recommend you to hold off your trip as the cruise trip still requires some light activity such as climbing up and down or getting on and off board.

You can reserve for your cruise trip or tour to Halong on our website in three simple steps: Click at “ITINERARY” to book online with online payment or fill in our form at SEND A QUOTE tab

Unless otherwise noted, all prices listed on our site already INCLUDE meals, entrance and sightseeing fees, guide on board and government taxes (10%).

The listed price does not include New Year and Christmas surcharge, personal expense and tips.

If payment is made by credit cards, it will be subject to a credit card processing fee of 3%.

When you decide that you need to cancel your booking, please notify us immediately by email. We do not accept cancellation notice by phone or any other means for verification reason. Please review our cancellation policy

We suggest you to make the reservation as soon as possible, especially if you are planning to travel in high season months from September to December. Planning your trip ahead will save you time and hassle.

You can pay us through one of the following ways:

• Credit cards: credit card payment is completely secure on our website and can be made online long time in advance of your trip.
• Bank transfer: for large amount of money, you can request for bank transfer to avoid the transaction cost. Please email us for our bank details.
• Cash: you can pay us by cash – we will collect the cash at your hotel or preferred meeting place upon mutual agreement.

Note: Please kindly note that all bank card and fee are borne by payers. In an effort to keep the cost low for you we waive credit card fee (3%) for deposit for all bookings made directly online. For the balance, if the amount is more than 300 USD, a 3% card processing fee will be applied.

There is no strict requirement regarding what age infant are allowed on board. However, we recommend the minimal age for infant to be comfortable on a cruise trip is 6 months old. Infants younger than 4 years old are allowed free on board, accompanied by at least 02 adults.

It really depends on which cruise you are travelling with. Most will offer entertainment facilities in shared room such as DVD player, TV, chess board and some board games.

During holiday such as Christmas, New Year and Tet, cruise space can fill out very quickly. We suggest you to book a cruise as far in advance as possible if you plan to travel during this time of the year.

Each cruise has their own policy regarding transfer: some cruises include transfer in their cost, others charge extra fee for transfer.

If you book the transfer by shuttle bus, you will only be picked up from your hotel in Hanoi Old Quarter Area (and only some cruises offer pick up from the West Lake area such as Intercontinental Hanoi Westlake or Sheraton Hanoi). If you stay outside of these areas, you need to take a taxi on your own to our office or to the cruise office to get picked up. An alternative is to book a private transfer. (Popular hotels located outside of the Old Quarter include Lotte Hotel Center, JW Marriot, to name a few).

You are suggested to bring sunblock, sunglasses, insect repellents, wide brim hats, swimming suites, warm clothes in winter, and your original passport for check in. If you are travelling with young kids, candy, picture books, minigames, learning tools may be helpful.

The distance from Hanoi to Ha long Bay is around 175 km. Traveling by shuttle bus will takes around 4 hours and by private car it is 3.5 hours one way. The road from Hanoi to Halong may experience traffic jam so please allow extra time for that.

Yes, you can. Most of cruises in Halong Bay will happily meet any of your special requests. However, please kindly be reminded that you should make note with us well in advance so we can have more time to prepare the most perfect meal for you and your family.

No, you don’t. When you make a booking with us, your cruise trip is already included entrance fees and sightseeing tickets, you don’t have to pay any additional fees.